PURPOSEFUL
We actively create links in our teams, between all team members and our bigger group purpose. We understand how our work and contributions create value for our customers.
RESILIENCE
We remain focused and effective when faced with challenges and support others in similar situations.
CAPABILITY BUILDERS
We actively establish structures and roles to deliver a customer centric growth plan. Our teams work collaboratively across the group. We set high expectations and take responsibility for performance standards for teams and ourselves.
ADAPTABLE AND INNOVATIVE
We demonstrate a willingness to learn and grow. We initiate and implement change. We influence and persuade others to fully support initiative and change.
BELONGING
We make sure that everyone feels valued, respected, included and represented. We actively listen to others and use our own authentic voice to be heard. We belong and make others feel welcome too.
PLANNING
We build realistic and strategic plans, anchored around our customers. Our plans support our goals of brand distinction, competitive advantage and continuous growth.
CURIOUS EXPERTS
We show a thirst for knowledge. We immerse ourselves in our industry and sectors seeking to understand current and emerging trends and data to anticipate and exceed customer expectations. Our senior leaders actively seek out opportunities to discover, network and participate.
INTEGRITY
Our actions are consistent with messages and initiatives that are communicated. We are transparent and honest, even in difficult situations. We always act with empathy and humility.
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